Terms of Service

These terms govern the use of the AI-VA website (ai-va.au) and any services we provide. Specific project engagements are governed by a separate Master Services Agreement signed at kick-off; where these terms and the MSA conflict, the MSA prevails.

1. Use of the site

You may use this website for personal and lawful business research. You may not use it to scrape, mirror, or republish content without our consent. You may not attempt to bypass the security measures or impair the operation of the site.

2. Engagements and proposals

Our proposals are valid for 30 days from issue. Once accepted in writing, the scope, deliverables and price stated in the proposal are binding for both parties.

3. Payment

Standard terms: 50% on signature, 50% on launch. Enterprise builds use milestone-based payments per the MSA. Invoices are payable within 14 days unless otherwise agreed.

4. IP ownership

You own the AI voice agent we build for you — code, prompts, voice persona, integrations, documentation. We retain ownership of our underlying tools, frameworks and pre-existing IP, and grant you a perpetual licence to use them as part of your build.

5. Outcome guarantee

We anchor every engagement to a measurable outcome agreed before kick-off. If we miss that outcome, we'll keep working on it at no additional cost until it's met or we mutually agree the outcome was unattainable.

6. Confidentiality

We treat your business information as confidential by default. We don't use your data or your customer's data to train AI models, and we don't share it with third parties except as required to deliver the engagement (and bound by the same obligations).

7. Limitation of liability

To the extent permitted by law, our total liability for any engagement is limited to the fees paid for that engagement in the preceding 12 months. We exclude liability for indirect, consequential or special loss. Nothing in these terms excludes liability that cannot lawfully be excluded under the Australian Consumer Law.

8. Voice agent risks

AI voice agents are sophisticated software but not infallible. While we ship with multiple layers of failsafe (confidence-based hand-off, voicemail fallback, real-time monitoring), edge cases can occur. You are responsible for monitoring your live agent and notifying us promptly of any issues.

9. Termination

Either party may terminate an engagement with 30 days' written notice. On termination, you receive all work-in-progress and pay for time/work delivered to that point.

10. Governing law

These terms are governed by the laws of New South Wales, Australia. Disputes will be resolved in NSW courts unless we agree otherwise.

11. Contact

Questions about these terms? Email or call us — details on the about page.