Case Studies

Three voice agents we've shipped — and what changed.

Real Australian builds across legal, veterinary and real estate. Client names anonymised on request. Reference customers available on serious enquiry.

After-hours intakeProfessional services · Legal6-week build

After-hours intake assistant for a mid-sized NSW law firm.

The firm was losing one to two qualified enquiries a night to voicemail. We built an AI voice agent that answers after-hours calls, captures intake details, routes urgency, and books a callback into the duty lawyer's calendar — in their tone of voice.

Brief
Stop losing leads to voicemail. Keep the conversation feeling human.
Built
Voice agent with calendar integration, CRM hand-off, urgency scoring, audit log on every call.
Tech
GPT-4, ElevenLabs voice, Twilio telephony, HubSpot CRM.
"It now handles 70% of after-hours enquiries — and we've stopped losing leads to voicemail."— Operations Director, anonymised
Emergency triageVeterinary5-week build

After-hours emergency triage for a Toowoomba veterinary practice.

The practice had a single on-call vet handling overnight emergencies. Most calls turned out to be non-urgent — but the vet still had to answer to triage. We built a voice agent that takes initial details, scores urgency against a clinical protocol, and only pages the on-call vet for real emergencies.

Brief
Protect the on-call vet's sleep. Don't miss a real emergency.
Built
Voice triage with structured intake form, clinical urgency scoring, escalation rules, full transcript audit.
Tech
Claude (for urgency reasoning), ElevenLabs voice, Twilio, custom paging integration.
"My on-call sleep improved. So did the practice — we're not turning urgent patients away because the vet was burnt out from non-urgent overnight calls."— Practice Owner
Inspection bookingReal estate4-week build

Inspection-booking voice agent for a Melbourne real estate group.

The agency's reception was drowning in inspection-booking calls — most variants of "what time is the open home and can I bring my partner?" We built a voice agent that knows every listed property's inspection schedule, books attendees in instantly, and sends SMS confirmation.

Brief
Take the inspection-booking volume off reception. Don't let any booking fall through.
Built
Voice agent with live property-database integration, attendee booking, SMS confirmation, agent hand-off for serious enquiries.
Tech
GPT-4, ElevenLabs, Twilio, custom listings-API integration.
"Reception got 9 hours a week back. They use it on the conversations that actually need a person."— Principal

More case studies on the way.

Looking for a voice agent in a specific sector? Ask us — we can usually share something relevant under NDA.

Could your business be the next case study?

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